We stand behind Knox

If you're not happy with Knox Knows for any reason, contact us within 7 days of your first monthly payment and we'll issue a full refund. You never have to explain yourself, but if you're open to telling us what didn't work, it genuinely helps us make Knox better.

This applies to Knox Plus and Mega Knox monthly. After 7 days you can still cancel anytime and keep access until the end of the month you paid for.

After the guarantee window (7 days monthly, 14 days yearly), payments, including renewals, are non-refundable.

That said, we're real people, and life happens. If you were charged by mistake, forgot to cancel, or something's going on, just reach out. Sion reads every message personally, and we'll always try to do the right thing.

Yearly Knox Plus and Mega Knox subscriptions are eligible for a full refund within the first 14 days of purchase.

After 14 days, yearly subscriptions are non-refundable, but you may cancel at any time to stop future renewals. You keep access through the end of your paid year.

Mega Knox monthly includes a 3-day free trial. You will not be charged until the trial ends.

Cancel before the trial ends to avoid any charge. No refund is needed since you were never billed.

Knox Plus and Mega Knox gift codes (1, 3 or 12 months) are one-time purchases — they never renew, and the person who redeems one is never charged.

A gift code can be refunded as long as it hasn't been redeemed yet. Once a code is refunded it stops working. Codes that have already been redeemed can't be refunded.

To keep things fair for everyone, we may decline refunds in cases of abuse, like repeatedly subscribing just to request refunds, or accounts closed for breaking our Terms of Service. This almost never comes up, and it never applies to honest requests.

If something isn't working the way you hoped, like an answer that missed the mark, a bug or a question about your plan, email us first. A lot of the time we can fix it fast, and we'd love the chance to.

Email us at support@knoxknowsapp.com with the subject line "Refund Request" and include:

• The email address on your Knox Knows account
• The date of your purchase
• A brief reason (optional — we won't make you justify it)

We process refunds within 3–5 business days. Your bank may take an additional few days to post it.